Last updated: September 10, 2026
Flowrenity™ sells digital products. No physical items are shipped, so products cannot be physically returned.
Digital Product Sales
Because digital products are delivered or made available for download shortly after purchase, sales are generally final once download access has been provided.
When We Will Help
Please contact us within 7 days of purchase if:
- You were charged more than once for the same order.
- You received the wrong digital product.
- The file is corrupted, incomplete, or cannot be opened after reasonable troubleshooting.
- You did not receive download access after payment was successfully completed.
We will first try to resolve the problem by providing a working file or corrected download access. If we cannot reasonably resolve an eligible issue, we may provide a replacement or refund to the original payment method.
Requests We Generally Cannot Approve
We generally do not provide refunds for a change of mind, failure to use a product, accidental purchase after the files have been accessed, or device or software incompatibility when the applicable requirements were disclosed before purchase.
How to Request Assistance
Email hello@flowrenity.com with your order number, the email address used for the purchase, the product name, and a brief description of the issue. Do not send payment card information by email.
Refund Timing
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to post the credit.
Your Legal Rights
Nothing in this policy limits any consumer rights that cannot be waived under applicable law.